FREQUENTLY ASKED QUESTIONS
DO YOU MAKE CUSTOM ORDERS?
Yes! If you're looking for something more specific, please feel free to reach out to us! We're more than happy to customize resources to best fit you and your child! Please email admin@thechirokid.com.
WHAT IS YOUR LEAD TIME?
Our lead time is currently two weeks. If you're in need of a rush order, please let us know and we'll do our best to accommodate you!
SHIPPING & DELIVERY
DO YOU OFFER LOCAL DELIVERY?
We are located in Hamilton, ON Canada. We hand deliver orders for an additional fee (depending on your locations), if you are in the Hamilton/Stoney Creek/Ancaster/Burlington/Oakville areas. Local deliveries will be made once a week.
DO YOU OFFER LOCAL PICKUP?
Yes! We are located in Hamilton, ON Canada. If you're in the area and want to save on shipping & delivery costs, please specify that when placing your order.
DO YOU OFFER SHIPPING TO CANADA & UNITED STATES?
We currently only do local deliveries! If you're interested in International shipping, we're happy to try and accommodate you the best that we can. Please email admin@thechirokid.com and we'll do our best!
RETURNS & REFUNDS
DO YOU ACCEPT RETURNS?
At this time, we're not accepting returns. All products are final sale. If your product was damaged during delivery or you have any concerns, please email us at admin@thechirokid.com.